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COVID-19 FAQs

Aidan Bell Mar 19, 2020

Here at EnviroBuild we want you to know we're doing all we can to keep our staff and customers safe. EnviroBuild is open and delivering as usual, and our customer care team is on hand to help you with project advice, to shop, or to find some home inspiration.


Deliveries are still continuing as normal, with heightened measures to ensure the safety of our customers, our warehouse teams and our couriers. We're monitoring the situation closely and will continue to follow official advice from the government, the WHO and the NHS. We’ll be posting our latest information here.

 

FAQs


Q. Can I still order online?


A. Yes, you can still order online as normal and we are currently still delivering as normal. We also have our expert team on hand if you want to call us 9-5pm Monday-Friday.

 

Q. Have your delivery lead times changed?


A. We are currently experiencing slight delays in lead times. For deliveries in the South of England there is currently a 1-2 week lead time. For deliveries outside of this zone there is a 2-3 week lead time.

Accurate lead times for pre-ordering are displayed on the product page, however if you would like to discuss your project further please contact a member of the sales team on 0208 088 4888.

If you have already placed an order and are looking for an update on your delivery slot please call or operations team on 0203 959 1221 or email ops@envirobuild.com with your order number in the subject heading. 

 

Q. I have an order pending — what will happen to it?


A. If you have an order pending we will still deliver it, you should receive a call from our warehouse to book in your order if you have not already booked it at the time of placing your order over the phone.

If you're not ready to receive your order or would prefer to delay the delivery please get in touch with our operations team by calling 0203 959 1221 or emailing ops@envirobuild.com.

This situation is changing daily. At the moment, our warehouse and couriers are delivering as normal but please do check this page for the latest information on our product delivery policy.



Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?

A. Our customers’ and team's health and safety are our number one priority. Our warehouses have an increased hygiene policy in place to ensure that hand washing and cleaning are much more frequent, employees are keeping increased distances from each other, and where we can we have deployed staff to work from home. Our couriers have all deployed similar working practices and we continue to work with them on a daily basis to share our latest thinking. 

All of our carriers now offer no-contact deliveries.

 

Q. Do you have a no-contact delivery process in place?

A. Yes we do. All of our carriers have the ability to deliver with no contact. Simply let them know that you wish for this to happen when they contact you to arrange delivery, or when they arrive at your address.


Q. Can I change my delivery time/location?


A. Yes, provided the delivery has not already left the warehouse. Please get in touch with our operations team by calling 0203 959 1221 or emailing ops@envirobuild.com.


Q. Are your Customer Services still open?


A. Yes, you can contact our Customer Services at ops@envirobuild.com or by calling by calling 0203 959 1221.