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Frequently Asked Questions

Need some help with your order or have a question you need answering now? Check out the below sections. We also have more detailed FAQs for our individual collections and products, which can be found here:

Composite Decking FAQs | Composite Cladding FAQs | Composite Fencing FAQs | Porcelain Paving FAQs | Manticore Plastic Lumber FAQs | MESA Support Pedestals FAQs | Indoor Flooring FAQs | Garden Furniture FAQs

If you still can't find an answer to your question please call 0208 088 4888 or email us at info@envirobuild.com

All

Can I return my products if I have not used them?

We can accept returns so long as they are in perfect condition and we have received them within 28 days of your order being delivered. There may be a £199.99 (inc. VAT) collection charge on any items which cannot be returned via a national parcel delivery service and a 15% restocking fee. It will be at the customer's expense to return the items to EnviroBuild's central warehouse in Essex.

You must notify us of your wish to return any goods to us within 14 days of receipt of the goods. If you wish to return garden furniture, you must notify us within 30 days of receipt. Please call our Customer Support team by emailing returns@envirobuild.com stating your reason for return.

You then have a further 16 days to return the goods to us. We will provide you with a returns form which must be attached to the goods being returned.

The full terms and conditions can be found here.

Are my products covered and by what sort of warranty?

A limited manufacturer's warranty is offered on all products listed on the EnviroBuild website. These warranties will cover you in case of product failure under normal use and conditions, also from manufacturing defects. Please ensure you read the full product warranty carefully before purchasing.

Find the full product International Limited Warranties here.

Do you still deliver regardless of COVID-19?

Here at EnviroBuild, we want you to know we're doing all we can to keep our staff and customers safe. Deliveries are continuing as normal, with heightened measures to ensure the safety of our customers, our warehouse teams and our couriers.

We are currently experiencing slight delays in lead times. For deliveries in the South of England there is currently a 1-2 week lead time. For deliveries outside of this zone there is a 2-3 week lead time. These lead times may vary depending on the products you wish to order.

Please contact a member of the sales team on 0208 088 4888 for an accurate time frame for your delivery slot.

What is your standard delivery time?

Our standard delivery time is 3-5 working days.

Can you do next day delivery?

We are able to offer next day delivery so long as your order is placed before noon. An additional delivery charge may be incurred.

Do you deliver to Scotland and Northern Ireland?

Yes, we do deliver to Scotland and Northern Ireland. If your order consists of items which are maximum 2.2m in length then the standard delivery charges apply (including free delivery for orders over £1000). However, due to the cost of haulage, for longer items (such as 4m decking boards or 3m joists) then additional charges will apply, please speak to the team to find out more.

Do you deliver internationally?

We have opened a warehouse in Ireland and are able to deliver there. If you live in Ireland, please visit or Irish site here.

For other international delivers, we are able to delivery internationally upon request. Please email ops@envirobuild.com if you require this service.

Are there any delivery terms I should be aware of?

Large palletized deliveries are to the property kerbside only, unless a special 2-man delivery service has been purchased with Garden Furniture (not available for other products).

For products >2.4m length: the products will need to be unloaded by hand (hand-balled) off the lorry side. A person must be present to help unload the goods and sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside.

For products <2.4m length: the products will be unloaded by tail lift from the rear of the lorry. A person must be present to sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside. We, therefore, recommend that two people are present to carry the delivery to the desired location.

If our delivery team has confirmed a large delivery with a customer on a specific date, and on the specified delivery date there was no person available to take delivery, an additional delivery fee will be charged (if applicable the first delivery fee is non-refundable).

For full terms of our deliveries please read our delivery terms and conditions here.

Where can I find product specific FAQs?

To find out more information about our individual collections and products, please refer to the collection FAQs:

Composite Decking FAQs 

Composite Cladding FAQs

Composite Fencing FAQs

Porcelain Paving FAQs

Manticore Plastic Lumber FAQs

MESA Support Pedestals FAQs 

Indoor Flooring FAQs 

Garden Furniture FAQs

How do I know how much I need to order?

In order to work out how much material you would require, we first ask you to take measurements of your proposed project area including any steps, planters, window or door openings you wish to include or exclude. You can then put these measurements into our easy to use online calculators, which will automatically work out how many materials you will require.

For our indoor flooring, we provide an easy-to-use material calculator on the individual product pages.

Alternatively, you can call a member of our team on 0208 088 4888 to help work out your project quantities.

Where can I use your products?

The versatile product ranges we provide can be used in a variety of locations, both residential and commercial. Our inspiration page, which can be found here, gives you some ideas on where and how to use our products in your design. Our social media platforms are also a great way to get inspired. Click here for our Facebook page, here for our Instagram feed, here to see our Pinterest boards, and here to follow us on LinkedIn.

To find out which products can be used in which areas, please consult the collection’s FAQ section.

What colours do your products come in?

To ensure the product you’re interested in comes in a colour suited to your style and design, most of our products come in a variety of colours.

Please refer to the collection’s FAQs to find out what colours are available for each of our products.

We also provide free samples and brochures here.

Will the colour of your products fade over time?

Hyperion composites are all uncapped wood plastic composite boards, except for our Hyperion Frontier decking range. As a result, the deck boards will lighten as they naturally weather over the first 2-3 months of outdoor exposure before stabilising. The board lightening is caused by rain washing out naturally occurring dark wood oils (called tannins) and natural lightening from UV exposure. Find out more about tannins here.

The indoor flooring and porcelain paving ranges we supply are colour fast. This means they will not fade over time.

Please refer to the collection’s FAQs to find out more.

Are your products slippery?

No, they are not. While each of our products has been designed to the highest standard to ensure it is safe for the entire family to use, we recommend extra caution when your products become wet.

Find full technical specifications for our products here.

How do your products react when exposed to water?

All the landscaping products we supply, including composite decking, cladding, fencing, paving, and substructures, have been engineered to have a low absorption rate. They take on very little water which heavily reduces the likelihood of wet rot over a longer period of time and are more slip resistant.

Galleon garden furniture is weatherproof, and the rattan will not get damaged when exposed to water. We do recommend storing the garden furniture cushions inside when not used.

The indoor flooring products can be used in wet areas such as bathrooms and kitchens. This is with the exception of Sisu laminate flooring, which is not water resistant and when exposed to water they may start to warp.

Please refer to the collection’s FAQs to find out more.

Are your products fireproof?

Composite products do have a higher combustion temperature than timber which makes it less likely to catch fire. If you are looking to use decking on buildings over 18 metres high, we recommend using one of our non-combustible solutions to comply with the new legislations. These solutions can be found here.

The porcelain paving ranges we provide have been rated as Class A1 under the EN13501-1 test.

Sisu LVT has been rated Bn - s1 under the EN13501-1 test.

Find full technical specifications for our products here.

What materials and tools will I need to install my products?

Please find the material required for installation on the installation guides of our products which can be found here.

Do I need to have spacing and gaps between products?

We recommend leaving gaps between most of our products and/or at the end of each product to allow for expansion and contraction as a result of changing temperatures. The correct spacing required can be found in the installation guide for each product here.

Do your products come with an installation guide?

Yes. All the products listed on our website will come with an easy to understand and downloadable installation guide that we strongly recommend using.

The installation guides can be found here.

If you prefer a visual guide, we also provide how-to videos for some of our ranges which can be found here.

Do you have any installers you can recommend?

EnviroBuild has an extensive network of recommended installers who we trust to bring your plans to reality. We have chosen these installers for their high quality of work and professionalism, but as with any third party, we recommend that you follow your own precautions before entering into a contract with them. Please contact us on 0208 088 4888 to get a few recommendations.

How do I clean my products?

Our products are engineered to be low maintenance so you can spend your time doing what really matters.

In the first instance, most of our products can be cleaned using a damp cloth. Dependent on the mark or stain you need to remove, the product may need to be cleaned in a different way. Please consult the care & maintenance guidelines for further guidance here.

What cleaning products or soap can I use?

Using a standard household washing up liquid will be effective when cleaning most of the products we supply. Please do not use any cleaners stronger than this or any cleaners containing a bleaching agent.

Can your products get marked?

The products we supply have been manufactured to withstand the elements, but to ensure their lasting beauty, we recommend taking extra care when moving furniture, plant pots, etc. around your decking and indoor flooring.

After installing Hyperion products, natural tannin water marks may also appear in the first 1-2 months. This is the natural tannin oils being released from the wood powder and will wash away over time or can be removed with warm soapy water. Find out more about tannins here.

Do your composite products require painting or treating?

Hyperion products are already coloured so do not require painting at all. Also, due to the plastic content within Hyperion products there is no need for any further treatment. This also makes it easy to clean.

If you have any further questions regarding cleaning your products, please refer to the collections’ FAQs:

Composite Decking FAQs 

Composite Cladding FAQs 

Composite Fencing FAQs 

Porcelain Paving FAQs 

Manticore Plastic Lumber FAQs 

MESA Support Pedestals FAQs 

Indoor Flooring FAQs 

Garden Furniture FAQs

If you require any further assistance, please email our team: ops@envirobuild.com

Returns Questions

Can I return my products if I have not used them?

We can accept returns so long as they are in perfect condition and we have received them within 28 days of your order being delivered. There may be a £199.99 (inc. VAT) collection charge on any items which cannot be returned via a national parcel delivery service and a 15% restocking fee. It will be at the customer's expense to return the items to EnviroBuild's central warehouse in Essex.

You must notify us of your wish to return any goods to us within 14 days of receipt of the goods. If you wish to return garden furniture, you must notify us within 30 days of receipt. Please call our Customer Support team by emailing returns@envirobuild.com stating your reason for return.

You then have a further 16 days to return the goods to us. We will provide you with a returns form which must be attached to the goods being returned.

The full terms and conditions can be found here.

Warranty Questions

Are my products covered and by what sort of warranty?

A limited manufacturer's warranty is offered on all products listed on the EnviroBuild website. These warranties will cover you in case of product failure under normal use and conditions, also from manufacturing defects. Please ensure you read the full product warranty carefully before purchasing.

Find the full product International Limited Warranties here.

Delivery & Shipping

Do you still deliver regardless of COVID-19?

Here at EnviroBuild, we want you to know we're doing all we can to keep our staff and customers safe. Deliveries are continuing as normal, with heightened measures to ensure the safety of our customers, our warehouse teams and our couriers.

We are currently experiencing slight delays in lead times. For deliveries in the South of England there is currently a 1-2 week lead time. For deliveries outside of this zone there is a 2-3 week lead time. These lead times may vary depending on the products you wish to order.

Please contact a member of the sales team on 0208 088 4888 for an accurate time frame for your delivery slot.

What is your standard delivery time?

Our standard delivery time is 3-5 working days.

Can you do next day delivery?

We are able to offer next day delivery so long as your order is placed before noon. An additional delivery charge may be incurred.

Do you deliver to Scotland and Northern Ireland?

Yes, we do deliver to Scotland and Northern Ireland. If your order consists of items which are maximum 2.2m in length then the standard delivery charges apply (including free delivery for orders over £1000). However, due to the cost of haulage, for longer items (such as 4m decking boards or 3m joists) then additional charges will apply, please speak to the team to find out more.

Do you deliver internationally?

We have opened a warehouse in Ireland and are able to deliver there. If you live in Ireland, please visit or Irish site here.

For other international delivers, we are able to delivery internationally upon request. Please email ops@envirobuild.com if you require this service.

Are there any delivery terms I should be aware of?

Large palletized deliveries are to the property kerbside only, unless a special 2-man delivery service has been purchased with Garden Furniture (not available for other products).

For products >2.4m length: the products will need to be unloaded by hand (hand-balled) off the lorry side. A person must be present to help unload the goods and sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside.

For products <2.4m length: the products will be unloaded by tail lift from the rear of the lorry. A person must be present to sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside. We, therefore, recommend that two people are present to carry the delivery to the desired location.

If our delivery team has confirmed a large delivery with a customer on a specific date, and on the specified delivery date there was no person available to take delivery, an additional delivery fee will be charged (if applicable the first delivery fee is non-refundable).

For full terms of our deliveries please read our delivery terms and conditions here.

General Product Questions

Where can I find product specific FAQs?

To find out more information about our individual collections and products, please refer to the collection FAQs:

Composite Decking FAQs 

Composite Cladding FAQs

Composite Fencing FAQs

Porcelain Paving FAQs

Manticore Plastic Lumber FAQs

MESA Support Pedestals FAQs 

Indoor Flooring FAQs 

Garden Furniture FAQs

How do I know how much I need to order?

In order to work out how much material you would require, we first ask you to take measurements of your proposed project area including any steps, planters, window or door openings you wish to include or exclude. You can then put these measurements into our easy to use online calculators, which will automatically work out how many materials you will require.

For our indoor flooring, we provide an easy-to-use material calculator on the individual product pages.

Alternatively, you can call a member of our team on 0208 088 4888 to help work out your project quantities.

Where can I use your products?

The versatile product ranges we provide can be used in a variety of locations, both residential and commercial. Our inspiration page, which can be found here, gives you some ideas on where and how to use our products in your design. Our social media platforms are also a great way to get inspired. Click here for our Facebook page, here for our Instagram feed, here to see our Pinterest boards, and here to follow us on LinkedIn.

To find out which products can be used in which areas, please consult the collection’s FAQ section.

What colours do your products come in?

To ensure the product you’re interested in comes in a colour suited to your style and design, most of our products come in a variety of colours.

Please refer to the collection’s FAQs to find out what colours are available for each of our products.

We also provide free samples and brochures here.

Will the colour of your products fade over time?

Hyperion composites are all uncapped wood plastic composite boards, except for our Hyperion Frontier decking range. As a result, the deck boards will lighten as they naturally weather over the first 2-3 months of outdoor exposure before stabilising. The board lightening is caused by rain washing out naturally occurring dark wood oils (called tannins) and natural lightening from UV exposure. Find out more about tannins here.

The indoor flooring and porcelain paving ranges we supply are colour fast. This means they will not fade over time.

Please refer to the collection’s FAQs to find out more.

Are your products slippery?

No, they are not. While each of our products has been designed to the highest standard to ensure it is safe for the entire family to use, we recommend extra caution when your products become wet.

Find full technical specifications for our products here.

How do your products react when exposed to water?

All the landscaping products we supply, including composite decking, cladding, fencing, paving, and substructures, have been engineered to have a low absorption rate. They take on very little water which heavily reduces the likelihood of wet rot over a longer period of time and are more slip resistant.

Galleon garden furniture is weatherproof, and the rattan will not get damaged when exposed to water. We do recommend storing the garden furniture cushions inside when not used.

The indoor flooring products can be used in wet areas such as bathrooms and kitchens. This is with the exception of Sisu laminate flooring, which is not water resistant and when exposed to water they may start to warp.

Please refer to the collection’s FAQs to find out more.

Are your products fireproof?

Composite products do have a higher combustion temperature than timber which makes it less likely to catch fire. If you are looking to use decking on buildings over 18 metres high, we recommend using one of our non-combustible solutions to comply with the new legislations. These solutions can be found here.

The porcelain paving ranges we provide have been rated as Class A1 under the EN13501-1 test.

Sisu LVT has been rated Bn - s1 under the EN13501-1 test.

Find full technical specifications for our products here.

Product Installation

What materials and tools will I need to install my products?

Please find the material required for installation on the installation guides of our products which can be found here.

Do I need to have spacing and gaps between products?

We recommend leaving gaps between most of our products and/or at the end of each product to allow for expansion and contraction as a result of changing temperatures. The correct spacing required can be found in the installation guide for each product here.

Do your products come with an installation guide?

Yes. All the products listed on our website will come with an easy to understand and downloadable installation guide that we strongly recommend using.

The installation guides can be found here.

If you prefer a visual guide, we also provide how-to videos for some of our ranges which can be found here.

Do you have any installers you can recommend?

EnviroBuild has an extensive network of recommended installers who we trust to bring your plans to reality. We have chosen these installers for their high quality of work and professionalism, but as with any third party, we recommend that you follow your own precautions before entering into a contract with them. Please contact us on 0208 088 4888 to get a few recommendations.

Product Cleaning

How do I clean my products?

Our products are engineered to be low maintenance so you can spend your time doing what really matters.

In the first instance, most of our products can be cleaned using a damp cloth. Dependent on the mark or stain you need to remove, the product may need to be cleaned in a different way. Please consult the care & maintenance guidelines for further guidance here.

What cleaning products or soap can I use?

Using a standard household washing up liquid will be effective when cleaning most of the products we supply. Please do not use any cleaners stronger than this or any cleaners containing a bleaching agent.

Can your products get marked?

The products we supply have been manufactured to withstand the elements, but to ensure their lasting beauty, we recommend taking extra care when moving furniture, plant pots, etc. around your decking and indoor flooring.

After installing Hyperion products, natural tannin water marks may also appear in the first 1-2 months. This is the natural tannin oils being released from the wood powder and will wash away over time or can be removed with warm soapy water. Find out more about tannins here.

Do your composite products require painting or treating?

Hyperion products are already coloured so do not require painting at all. Also, due to the plastic content within Hyperion products there is no need for any further treatment. This also makes it easy to clean.

If you have any further questions regarding cleaning your products, please refer to the collections’ FAQs:

Composite Decking FAQs 

Composite Cladding FAQs 

Composite Fencing FAQs 

Porcelain Paving FAQs 

Manticore Plastic Lumber FAQs 

MESA Support Pedestals FAQs 

Indoor Flooring FAQs 

Garden Furniture FAQs

If you require any further assistance, please email our team: ops@envirobuild.com