- Standard lead time on large orders is 3 - 5 working days (Mainland England & Wales; stock dependent).
- Small deliveries (<40KG in weight) are next day as standard (Mainland England & Wales; ordered before noon).
- Sample packs are sent via Royal Mail 1st Class, free of charge.
Arranging Your Delivery After Placing Your Order
For large orders, once your order is placed our delivery team will call you to arrange the next available delivery slot in your area as per the lead times above.
Important Delivery Terms
Large deliveries are to the property kerbside only and will be unloaded by hand (hand-balled) off the lorry side. A person must be present to help unload the goods and sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside.
If our delivery team has confirmed a large delivery with a customer on a specific date, and on the specified delivery date there was no person available to take delivery, an additional delivery fee will be charged (if applicable the first delivery fee is non-refundable). For full terms of our deliveries please read our terms and conditions.
If for any reason you are not satisfied with the condition of the goods when delivered, you must indicate this on the delivery form signed upon receipt of the goods. Please also take pictures as evidence of the issue and inform the EnviroBuild team immediately by emailing firstname.lastname@example.org. Our team will then rectify the issue for you as quickly as is reasonably possible.
Q. Can I Pick Up My Order From Your Warehouse?
A. Yes, if we have at least 1 days’ notice we can arrange for your order to be picked, packed and ready to be collected from our warehouse in CM8. The collection times are from 10am to 2pm. No delivery charge would be applicable to your order in this instance.
Q. Can you do next day delivery?
A. We are able to offer next day delivery so long as your order is placed before noon but with an additional delivery charge may be incurred.
Q. Do you deliver internationally?
A. We are able to delivery internationally upon request. Please call us on 0208 088 4888 if you require this service.